FAQ

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog website or app? When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address or other details to help you with your experience.

We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.

We do not use vulnerability scanning and/or scanning to PCI standards.
We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders over the telephone by contacting customer service.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We do not include or offer third party products or services on our website.

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

We have implemented the following:

• Google Display Network Impression Reporting
• Demographics and Interests Reporting

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:
Users can visit our site anonymously
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:

• On our Privacy Policy Page

Users are able to change their personal information:

• By emailing us
• By calling us
• By logging in to their account

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

It’s also important to note that we do not allow third party behavioral tracking

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email

• Within 7 business days

We will notify the users via in site notification

• Within 1 business day

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

If there are any questions regarding this privacy policy you may contact us using the information below.

Smilodone (Synkro Sp. J. Group)
ul. Obywatelska 108
94-104 Lodz, Poland
office@car-bone.pl
+48 429 422 115

Smilodone is not sponsored, associated, approved, endorsed nor, in any way, affiliated with Porsche Cars North America, Inc., Porsche Cars GB or Dr. Ing.h.c.F.Porsche, AG (www.porsche.com). The Porsche® name and crest are trademarks of Dr. Ing. h.c. F. Porsche AG, and any other products mentioned in this Website are the trademarks of their respective holders. Any mention of trademarked name or other mark is for reference to make/model and should not be construed as contesting such trademark. Copyright / trademark infringements are not intended, or implied.

All prices on the website www.smilodone.com are indicative and exclude 23% VAT.

EU clients:
Business-to-business (B2B) clients can use VAT free prices as long as they provide valid EU Vat nr (accepted by VIES).
Business-to-client (B2C) clients are obliged to pay VAT amount that is added to final price during checkout.

Outside EU clients:
VAT is not payable on orders shipped outside the EU for both B2B and B2C.

We accept payment in the following ways:

– PayPal (various credit cards and Paypal)
– Braintree (credit cards)
– Wire-transfer

All payment methods are secure and reliable.
All goods remain in property of Synkro until full payment has been made and received.

Costs for using PayPal and Braintree

PayPal payment fees are charged after selection of payment method (PayPal) – 3%
Braintree payment fees are charged after selection of payment method (Braintree) – 3%

Example:
Total order amount of € 300.00 with 3% PayPal fee is €9 , so total payment amount will be € 309

National clients can choose between:

• Local pickup
• Post shipping
• Expedited shipping

Post shipping service use Poczta Polska company for standard deliveries. To track the packages we provide tracking number after the goods were shipped and client can enter https://emonitoring.poczta-polska.pl/?lang=en to check where package is located.

Expedited shipping service use DPD company for faster deliveries. To track the packages we provide tracking number after the goods were shipped and client can enter www.dpd.pl to check where package is located.

If client pay with Paypal or Braintree, we will, if an order is in stock send it in 1-2 days after the order. If paid by bank transfer, we will send order after having received payment. In case the order is not fully stocked, we will wait until order is complete and then send it. In special cases we can agree with customers that we ship an order in two parts without charging additional transportation costs.
Local pickup can be arranged after direct contact with us in order to verify the stock level and suitable pickup date.

International clients can choose between:

• Post shipping
• Expedited shipping

Post shipping service use Poczta Polska company for standard deliveries. To track the packages we provide tracking number after the goods were shipped and client can enter https://emonitoring.poczta-polska.pl/?lang=en to check where package is located.

Expedited shipping service use DHL or DPD company for faster deliveries. To track the packages we provide tracking number after the goods were shipped and client can enter www.dhl.com / www.dpd.com to check where package is located.

If client pay with Paypal or Braintree, we will, if an order is in stock send it in 1-2 days after the order. If paid by bank transfer, we will send order after having received payment. In case the order is not fully stocked, we will wait until order is complete and then send it. In special cases we can agree with customers that we ship an order in two parts without charging additional transportation costs.

International clients outside EU can choose between:

• Post shipping
• Expedited shipping

Post shipping service use Poczta Polska company for standard deliveries. To track the packages we provide tracking number after the goods were shipped and client can enter https://emonitoring.poczta-polska.pl/?lang=en to check where package is located.

Expedited shipping service use DHL company for faster deliveries. To track the packages we provide tracking number after the goods were shipped and client can enter www.dhl.com to check where package is located.

If client pay with Paypal or Braintree, we will, if an order is in stock send it in 1-2 days after the order. If paid by bank transfer, we will send order after having received payment. In case the order is not fully stocked, we will wait until order is complete and then send it. In special cases we can agree with customers that we ship an order in two parts without charging additional transportation costs.

Post pickups are scheduled 3 times a week and Expedited shipping pickups are each day from Monday to Friday.

Delivery time is as follows:
Post shipping:

• Europe – 4 to 7 business days
• the rest of the world – 7 to 21 business days

Expedited shipping:

• Worldwide – 3 to 5 business days

* Delivery time is longer for non standard, custom orders.

Please be advised that import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the regarding destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Synkro. For further details of charges, please contact your local customs office.

In some cases packages may be delayed due to custom clearance.

When exporting good to us for given service (like steering wheel restoration) please contact us before shipping to agree the best method of transportation. Synkro do not take any responsibilities and will not cover any customs fees that will be charged on the package not consulted before shipping.

Within 14 days of receipt of shipment, we take back the goods if the item is unused and in its original packing. Specially ordered items can not be returned unless otherwise agreed between seller and the customer. It may be that we will charge a handling fee. All costs of returning goods to us are at the expense of the customer, this includes the cost of returning the items. If mistake in delivery was on our side we substitute the wrong part on or expense.

In the case of returns, please return the goods to:

Smilodone (Synkro Sp. J. Group)
ul. Obywatelska 108
94-104 Lodz, Poland
office@car-bone.pl
+48 429 422 115

We encourage customers to return it by registered post. Synkro can not be held liable for the cost of returning parcels or lost parcels. Please note that we do not refund the shipping costs when returning goods if otherwise agreed between to parties.

We put all efforts to make our product descriptions as accurate as possible but even so they should be used as a guide. If any further clarification is needed please contact us in order to be sure about ordering given goods.

Customers should check local postal regulations for restricted items, as Smilodone cannot be held liable for any items that are not accepted into the regarding country.